Privacy Policy

We collect information you provide directly, such as your name, email address, organisation details, and any data you enter while using our platform's dashboard, patient management tools, and clinical features.

We also automatically collect device information, browser type, IP address, and usage analytics when you interact with SSAN Care Vantage.

Your information is used to provide and improve our services, personalise your experience, deliver AI-powered clinical insights, and communicate important updates about the platform.

We implement industry-standard security measures to protect your personal information. All data is encrypted in transit and at rest, and access is restricted to authorised personnel only.

We do not sell your personal information. We may share anonymised, aggregated data for research and improvement purposes. Third-party services used by the platform are bound by strict data processing agreements.

Third-Party Services

• Authentication and database hosting (cloud infrastructure)
• Payment processing (MTN MoMo and VISA) for subscription billing
• AI services for clinical advisory and chat features
• Pharmacy network integrations for medication sync
• Analytics for platform improvement

SSAN Care Vantage uses essential cookies to maintain your login session and preferences. We also use analytics cookies to understand how users interact with the platform. You can disable non-essential cookies through your browser settings.

We retain your personal data for as long as your account is active or as needed to provide our services.

• Patient data (health records, medications, adherence records, vital signs) is retained until you delete it or close your account.
• Contact form submissions are retained for up to 12 months.
• Audit logs are retained for up to 24 months for compliance purposes.

You may request deletion of your data at any time.

You have the right to:

• Access — Request a copy of the personal data we hold about you
• Rectification — Correct any inaccurate or incomplete data
• Erasure — Request deletion of your personal data (“right to be forgotten”)
• Restriction — Request we limit processing of your data
• Portability — Receive your data in a structured, machine-readable format
• Objection — Object to processing based on legitimate interests

To exercise any of these rights, please contact us. We will respond to your request within 30 days.

SSAN Care Vantage is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the platform or via email. Continued use of SSAN Care Vantage after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to make a data subject access request (DSAR), please reach out via our Contact page or email us at info@ssancarevantage.co.ug.